Privacy Policy

Information we may collect

When you use LTC Casino, we may collect information that identifies you, relates to your account or is connected with your activity on the website. The information collected depends on the services you use, the checks required and the choices you make. We seek to collect information that is reasonably necessary for operating the website, providing gambling services, meeting security requirements and complying with applicable obligations.

Page contents

Information we may collect How and why we use information Cookies and similar technologies Sharing, security and retention Your privacy rights and how to contact us

Account and contact details

This may include your name, date of birth, residential details, country of residence, username, account credentials and contact details. We may also record information you provide when you contact support, ask a question, make a complaint or otherwise communicate with us. Communications may be reviewed or retained so that we can respond consistently, investigate issues and improve our service.

Identity and verification information

To protect players and the website, we may request documents or information used to verify identity, age, location or ownership of a payment method. These records may include identity documents, proof of address, photographs, verification responses and information relating to account activity. Verification information is handled for account security, fraud prevention, responsible operation and other compliance purposes.

Payments and transactions

We may collect records relating to deposits, withdrawals, wagers, winnings, bonuses where applicable, payment status and transaction history. Payment providers may process payment information under their own privacy notices. We may receive limited information from those providers so that we can confirm transactions, identify errors, prevent misuse and maintain accurate account records. We do not need to retain complete payment credentials where those details are processed directly by a payment provider.

Technical, device and usage information

When you use the website, we may receive technical information such as your IP address, browser type, operating system, device identifiers, language settings, approximate location, pages viewed, login events and interaction details. We may also record information about connection failures, security events and general website performance. This information helps us keep the website secure, investigate suspicious activity, understand how services are used and improve functionality.

How and why we use information

Personal information may be used for the following purposes. We will use information in a way that is reasonably connected with the purpose for which it was collected, with the services requested by a player, or with a legal, security or operational need.

To create, maintain and administer a player account.
To provide casino services, process account activity and display relevant account information.
To verify identity, age, location and account ownership.
To process deposits, withdrawals and other transaction requests.
To conduct anti-fraud, anti-money-laundering, security and account integrity checks.
To detect, prevent and investigate unauthorised access, suspicious behaviour, collusion, abuse or other misuse of the website.
To provide customer support, answer enquiries, resolve complaints and communicate about account or service matters.
To understand website use, fix technical problems, test features and improve the player experience.
To send service messages, security alerts and important account information.
To send marketing communications where permitted and where the player has provided consent or another lawful basis applies.
To meet legal, regulatory, tax, accounting, dispute-resolution and record-keeping requirements.
To protect the rights, property, safety and security of players, the website and relevant service providers.

Where marketing consent is required, players may withdraw that consent at any time. Withdrawing marketing consent does not affect the lawfulness of processing carried out before the withdrawal. It also does not stop us from sending essential messages about an account, transactions, security or changes to services.

Cookies and similar technologies

LTC Casino may use cookies and similar technologies to operate the website, remember preferences, support login and security functions, understand website traffic and improve services. Some cookies are necessary for core features, while others may help us analyse usage or provide more relevant communications.

Cookies are small files or values stored on a device by a website. They may be temporary and expire when a browsing session ends, or they may remain for longer so that preferences can be recognised on a later visit. The information collected through cookies may include device, browser, session and interaction details rather than information that directly identifies a player.

Players can manage, block or delete cookies through their browser settings. If cookies are disabled, some website features may not work as intended, and certain preferences may need to be entered again. Browser settings vary, so players should check the help or privacy options provided by their browser.

Sharing, security and retention

We may share personal information where reasonably necessary to operate the website and provide services. This may include sharing relevant information with payment providers, identity and verification services, technology providers, customer support providers, security and fraud-prevention services, professional advisers and other service partners. These parties should only receive information needed for their role and may be subject to confidentiality, security and privacy obligations.

Information may also be disclosed where necessary to comply with a lawful request, respond to legal proceedings, protect players or the public, investigate suspected wrongdoing, enforce applicable terms or protect the rights and property connected with the website. We do not sell personal information as a general business practice.

Reasonable technical and organisational safeguards are used to help protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication processes, monitoring, secure transmission and restricted access based on work responsibilities. No online service can guarantee complete security, so players should use a strong password, keep login details private and contact support promptly if they suspect unauthorised activity.

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer period is required or permitted. Some account, transaction, verification, security and communications records must be kept for a period required by law even after an account is closed. Once information is no longer required, it may be securely deleted, anonymised or destroyed.

Your privacy rights and how to contact us

Depending on your circumstances and applicable privacy requirements, you may have rights concerning the personal information we hold about you. These rights may include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion of information where it is no longer required, and withdrawing consent to marketing communications.

Making a data request

To exercise your data rights, or to ask a privacy question, contact support@ltccasino.wtf. Please describe your request clearly and provide enough information for us to identify the relevant account and understand what you are asking for. We may need to verify your identity before providing information or making changes, particularly where the request involves account security or sensitive records.

Access: ask for a copy or explanation of personal information held about you, subject to applicable limitations.
Correction: ask us to update inaccurate, incomplete or outdated account information.
Deletion: ask us to remove personal information where there is no continuing reason to retain it. Deletion may not be possible where records must be kept for legal, security, dispute or transaction purposes.
Marketing consent: ask us to stop using your information for marketing or withdraw consent to marketing communications. You may also use an unsubscribe option where one is provided.

We will consider requests fairly and respond within a reasonable period. Some requests may be limited or refused where fulfilling them would affect the rights of another person, compromise security, conflict with record-keeping duties or create another legal or operational issue. If this occurs, we will provide a general explanation where it is appropriate to do so.

Updates to this Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, privacy practices or applicable requirements. The current version will be made available on the website. Players should review this page periodically, especially before providing new information or continuing to use the services after an update.

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